Ongoing reactive technical support for your PaletteAI environment. Three tiers offer flexibility based on your team's needs and SLA requirements.
The Support Retainer provides ongoing reactive technical support for customers with workloads running on PaletteAI. ISC engineers are available to troubleshoot issues, answer questions, and provide guidance on a retainer basis. Three tiers offer flexibility based on your team's needs.
| ESSENTIALS | STANDARD | PREMIUM | |
|---|---|---|---|
| SLA response time | Business hours | 4-hour response | 1-hour response |
| Monthly reports | Yes | Yes | Yes |
| Quarterly reviews | -- | Yes | Yes |
| Platform upgrade support | Guidance | Assisted | Managed |
Onboarding
ISC reviews your environment, sets up communication channels, and establishes SLA monitoring.
Ongoing Support
Submit tickets via your preferred channel. ISC engineers troubleshoot, resolve, and document findings per your SLA tier.
Reporting & Reviews
Monthly operational reports for all tiers. Quarterly business reviews for Professional and Premium tiers, with optimization recommendations.
The Support Retainer is for organizations with PaletteAI workloads in production that need expert backup for their platform team. It's the right fit if your team can handle day-to-day operations but wants ISC engineers on call for escalations and complex issues.
If you need proactive, full-time management, consider the Fully Managed Service instead.
Expert support from the team that built it. Contact us to find the right tier.
